Refunds & cancellation

Plus (₹99 a month or ₹799 a year) and the Trip pass (₹49) are paid once. There is no subscription or auto-debit, so you never need to cancel: Plus simply ends on its end date, shown on your account page.

• Charged, but nothing was added to your account within 30 minutes: we add it or refund you in full.
• Charged twice for the same purchase: we refund the extra payment in full.
• Plus, within 48 hours of buying it, if you haven’t planned a new trip with it.
• Trip pass, within 7 days of buying it, if you haven’t used it.
• We close your account for a reason other than misuse: we refund the unused part of a paid plan.

Once a Trip pass has been used, or after the 48 hours for Plus, the payment can’t be refunded, because the plans have been made with paid data. Your Plus stays active until its end date.

If a plan fails or can’t be made, the free plan or Trip pass it used is given back automatically, so you can try again at no cost.

Email support@yaitro.com from the email address on your account, with the Razorpay payment ID (it starts with “pay_” and is in Razorpay’s receipt email) and the reason. We reply within 2 working days.

Approved refunds are sent through Razorpay to the account you paid from (UPI, card, netbanking or wallet) within 5 to 7 working days. Your bank may take a few more days to show it.

For anything about a payment, email support@yaitro.com.